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Guide to Choosing an Appointment Reminder Software When you have a service type business, one of the important things you should ensure is that clients honor their appointments. Missed appointments usually mean lost revenues. Apart from this, when client cancel their appointment at the last minute, the productivity of your business can be negatively impacted. Your business costs increase when you have to rebook clients and follow the up with calls due to last minute cancellations. Businesses have to deal with missed appointments on a regular basis. According to a report released earlier in the year, service industries such as restaurants, beauty, medical and spas experience about 40 percent of no-shows. A couple of no-shows during the week can mean losses amounting to a hundreds of dollars. When these losses are added up, they can range in the $30,000 range over year. This is enough revenue to pay a full time employee. It is important to take measure to ensure that clients honor their appointments at your business. What You Can Do To Stop Missed Appointments According to research, postcards, emails, texts and phone calls can reduce no-show rates. However, sending these messages is itself quite a challenge and costly for small businesses. You need a better solution to maintain productivity and keep revenue levels high. One of the best solutions you should consider is an appointment reminder software. The software should be easy to use and allow customer to edit appointments. As the appointment date approaches, the software should be capable of sending reminder to the clients. If clients do not show up for appointments, the software should also potentially have a penalty.
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You should look for an appointment reminder software that will be ideal for the type of business you have, be it a salon, spa or dental practice. Depending on the features you would like, you can go for a standalone program or a larger robust practice management application. To find the right software for your business, you need to do your research well. Workflow is one of the important features you can go for with your business.
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Workflow for Your Appointment Reminder Application Consider your business workflow to determine whether the appointment application will be ideal. Get in touch with your IT specialist, office manager, and other employees that deal with clients regularly to know the features to look for in an software. Check your business workflow and identify the specific points where different employees will need to use the appointment reminder. If you already have a workflow software in your office, look for an appointment reminder software that can be integrated with it.